THE PROBLEMS: Here's a quick tour of problems at four trolley stops.
First stop: the El Cajon Transit Center, where a rider complained about a broken clock.
Two stops away, another rider complained about the steep stairway at the Grossmont Transit Center. The wooden stairs – all 66 of them – are the only exit for pedestrians who don't want to take a circuitous route.
“Walking down is fine; walking up is the problem,” commuter Matthew McCarthy said.
THE SITE: Grossmont Transit Center in La Mesa.
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At the transit center at San Diego State University, message boards that display the time are not working. Rider Amy Corral said her monthly complaints to the Metropolitan Transit System have gotten her nowhere.
At the Fashion Valley Transit Center, the lone elevator was broken for weeks. People who couldn't climb stairs were directed to an elevator in a mall parking garage. The route took six minutes to walk.
STATUS: After Just Fix It contacted MTS about the clock in El Cajon, it was removed. MTS spokesman Rob Schupp said the cost of repairing or replacing it was prohibitive.
As an alternative, two message boards that display the time were repaired in early May. Two other boards are awaiting repair.
It'll be at least 1 1/2 years before the stairs at Grossmont are replaced. Project manager Frank Owsiany said two elevators and a pedestrian bridge will be part of a $4.7 million improvement project.
Wayne Terry, vice president of operations for MTS, said someone is looking into the message boards at the SDSU stop, where there's a problem with the computer system that operates the boards.
It took MTS a few weeks to fix the elevator at the Fashion Valley station. Schupp said replacement parts had to be ordered.
WHO'S RESPONSIBLE: Wayne Terry, who can be reached at (619) 238-0100 or wayne.terry@sdmts.com. The number for customer service requests is (619) 557-4555.
The project manager for the pedestrian access project at Grossmont is Frank Owsiany, who can be reached at (619) 699-6948 and fow@sandag.org.
IT'S FIXED: The constant stream of water running down Owen Street in La Playa that Just Fix It wrote about on April 18 is gone. The runoff was traced to a home uphill. Potholes where water had pooled at Owen and San Antonio Avenue have been filled.
WHO FIXED IT: San Diego Street Division Supervisor Manuel Padilla and his crew.
NEED A PROBLEM SOLVED: Is there a problem that government hasn't taken care of despite your complaints? Whether it's a missing bus bench or a badly cracked handicapped ramp, Just Fix It might be able to help.
Complaint forms are at
www.justfixit.uniontrib.com, or call (800) 820-8714 to describe your problem.
